FAQs

Got a query about something? Please check our frequently asked questions pages below, as this will be the quickest way to get an answer. If your question is still unanswered, you can contact us here, and we’ll promise to get back to you within office hours. Our inbox isn’t managed by robots, but real humans, so please be patient!

Extended Returns Policy – COVID-19:

The last thing we want you to be worrying about during these uncertain times is how you will return your Sosandar order! So to help we’ve extended our returns policy. You will now have 14 days from the end of the ‘lockdown’ period when you can go out to the Post Office again to return your items. We will of course make additional exceptions on a case-by-case basis where necessary.

Thanks, Team Sosandar x

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