Sosandar Delivery and Returns Information

We’re Here for You

At Sosandar, we want shopping with us to be easy and stress-free. Whether you’re waiting for your order, curious about delivery times, or thinking about a return — we’ve got you covered. If you don’t find the answer you need below, our friendly Customer Service Team is always ready to help.

Love,
Team Sosandar xx

UK Delivery Options

We offer various delivery options, so your style is never far away. Here’s how you can get your order:

Delivery Method	Cost
Next Day Delivery- Order before 8 pm (Mon-Fri)	£5.95 Next working day (Mon–Fri, excluding bank holidays) Order before 8pm (Mon–Fri) for next-day arrival Available to UK mainland postcodes only (view exceptions here)
Express Delivery (1–2 working days)	£4.95 Fast, reliable Royal Mail service Order before 4pm (Mon–Fri) for same-day dispatch
Standard Delivery	£3.95 \| FREE over £85 2–4 working days via Royal Mail or Evri Available to UK mainland postcodes only
Click & Collect	FREE to our Sosandar Stores- Order Collect from any store within 5 working days You’ll receive a “Ready to Collect” email before heading in
12-Month Unlimited Delivery Pass	£7.95 One payment covers ALL your deliveries for a year No minimum order spend Purchase it here

Delivery Method

Cost

Next Day Delivery-

Order before 8 pm (Mon-Fri)

£5.95

Next working day (Mon–Fri, excluding bank holidays)
Order before 8pm (Mon–Fri) for next-day arrival
Available to UK mainland postcodes only (*view exceptions here*)

Express Delivery (1–2 working days)

£4.95

Fast, reliable Royal Mail service
Order before 4pm (Mon–Fri) for same-day dispatch

Standard Delivery

£3.95 | FREE over £85

2–4 working days via Royal Mail or Evri
Available to UK mainland postcodes only

Click & Collect

FREE to our Sosandar Stores- Order

Collect from any store within 5 working days
You’ll receive a “Ready to Collect” email before heading in

12-Month Unlimited Delivery Pass

£7.95

One payment covers ALL your deliveries for a year
No minimum order spend
Purchase it here

*Note: Some locations (Northern Ireland, Highlands, Islands) may take a little longer — usually an extra 1–2 working days.

*Deliveries may take 1-2 days longer to arrive to certain areas including; Northern Ireland (BT), Isle of Man (IM), Channel Islands (GY, JE), and the Scottish Highlands & Scottish Islands. Click here for a full list of postcode restrictions and please note, all delivery estimations are for working days only and exclude bank holidays.

UK Returns Made Simple

At Sosandar, we understand that sometimes you need to return an item. Don’t worry. We offer a range of return options. All the information you need to return your item(s) is shown below. Our standard returns policy is 14 days. Occasionally, you may find that your item is not perfect. Please get in touch with the team to see how they can help before starting a return.

You have 14 days from delivery to return your items.
A small £2 return fee per order is deducted from your refund to cover return postage.
Refunds are processed within 7 working days of receiving your return.
If your item is faulty, please contact our customer service team before arranging a return so they can advise how to proceed and provide support.
Earrings & face coverings are non-returnable for hygiene reasons.
Want a different size or colour? Simply place a new order — we don’t offer direct exchanges.

Your Return Options
Evri Parcelshop Return to your nearest Evri drop off location with over 14,000 to chose from Use a QR code at the drop-off point
Royal Mail – QR code or Print a label Return at your local Post Office Show your QR code and they will provide the label or attach the label you have printed to your parcel
Inpost locker return Create the QR code that you scan at your preferred locker location.
In-Store Returns Bring your order number and return in person at any store

Your Return Options

Evri Parcelshop

Return to your nearest Evri drop off location with over 14,000 to chose from
Use a QR code at the drop-off point

Royal Mail – QR code or Print a label

Return at your local Post Office
Show your QR code and they will provide the label or attach the label you have printed to your parcel

Inpost locker return

Create the QR code that you scan at your preferred locker location.

In-Store Returns

Bring your order number and return in person at any store

How to Return

Prepare your items – keep tags on and package securely
Find your order number – in your confirmation email
Visit our Returns Portal – enter your order number & postcode
Select your items – choose what you’re returning and why
Pick your return method – Evri or Royal Mail
Get your QR code or label – download, print, or use a QR code (depending on your chosen method)
Take to your chosen location and keep your receipt as proof of return.

Click here to access our Returns Portal

How to Return if You Have an Account

Log in to your account/order history
Select the order with the item you want to return
Follow the link to the returns portal
Select your items – choose what you’re returning and why
Pick your return method – Evri or Royal Mail
Get your QR code or label – download, print, or use a QR code
Take to your chosen location and keep your receipt as proof of return

Click here to access our Returns Portal

Still need help?

Visit our Contact Us page.