Sosandar Delivery and Returns Information

We’re Here for You

At Sosandar, we want shopping with us to be easy and stress-free. Whether you’re waiting for your order, curious about delivery times, or thinking about a return — we’ve got you covered. If you don’t find the answer you need below, our friendly Customer Service Team is always ready to help.

Love,
Team Sosandar xx

UK Delivery Options

We offer various delivery options, so your style is never far away. Here’s how you can get your order:

Delivery Method	Cost
Next Day Delivery- Order before 8 pm (Mon-Fri)	£5.95 Next working day (Mon–Fri, excluding bank holidays Order before 8pm (Mon–Fri) for next-day arrival Available to UK mainland postcodes only (view exceptions here)
Express Delivery (1–2 working days)	£4.95 Fast, reliable Royal Mail service Order before 4pm (Mon–Fri) for same-day dispatch
Standard Delivery	£3.95 \| FREE over £85 2–4 working days via Royal Mail or Evri Available to UK mainland postcodes only
Click & Collect	FREE to our Sosandar Stores- Order Collect from any store within 5 working days You’ll receive a “Ready to Collect” email before heading in
12-Month Unlimited Delivery Pass	£7.95 One payment covers ALL your deliveries for a year No minimum order spend Purchase it here

Delivery Method

Cost

Next Day Delivery-

Order before 8 pm (Mon-Fri)

£5.95

Next working day (Mon–Fri, excluding bank holidays
Order before 8pm (Mon–Fri) for next-day arrival
Available to UK mainland postcodes only (*view exceptions here*)

Express Delivery (1–2 working days)

£4.95

Fast, reliable Royal Mail service
Order before 4pm (Mon–Fri) for same-day dispatch

Standard Delivery

£3.95 | FREE over £85

2–4 working days via Royal Mail or Evri
Available to UK mainland postcodes only

Click & Collect

FREE to our Sosandar Stores- Order

Collect from any store within 5 working days
You’ll receive a “Ready to Collect” email before heading in

12-Month Unlimited Delivery Pass

£7.95

One payment covers ALL your deliveries for a year
No minimum order spend
Purchase it here

*Note: Some locations (Northern Ireland, Highlands, Islands) may take a little longer — usually an extra 1–2 working days.

*Deliveries may take 1-2 days longer to arrive to certain areas including; Northern Ireland (BT), Isle of Man (IM), Channel Islands (GY, JE), and the Scottish Highlands & Scottish Islands. Click here for a full list of postcode restrictions and please note, all delivery estimations are for working days only and exclude bank holidays.

UK Returns Made Simple

We do understand that sometimes you need to return an item. Don’t worry. We offer a range of return options. All the information you need to return your item(s) is shown below. Our standard returns policy is 14 days.

At Sosandar, DPD is our preferred returns partner. With over 7,000 Post Office locations, as well as lockers and drop-off locations, returning your order is convenient and easy. We’re committed to making your returns experience as straightforward as possible.

Christmas Gifting Made Easy . Treat your favourite person to something special from Sosandar this Christmas. Shop your Christmas gifts with confidence from Saturday 7th November. Any gifts purchased from this date can be returned up until 9th January 2027, giving you plenty of time to find the perfect present and shop stress-free.

How to Return

Prepare your items – keep tags on and package securely

Find your order number – in your confirmation email

Visit our Returns Portal – enter your order number & postcode

Select your items – choose what you’re returning and why

Pick your return method – DPD or EVRI

Get your QR code or label – download, print, or use a QR code (depending on your chosen method)

Take to your chosen location and keep your receipt as proof of return. Without the proof of return, we will not be able to support a claim if anything untoward happens with your return

Click here to access our UK Returns Portal

Your Return Options

DPD – QR code or Print a label

Return at your local Post Office or any other of the DPD locations

Show your QR code and they will provide the label or attach the label you have printed to your parcel

Please ensure you obtain your receipt as proof of return

Evri Parcelshop

Return to your nearest Evri drop off location with over 14,000 to chose from

Use a QR code at the drop-off point

Please ensure you obtain your receipt as proof of return

In-Store Returns

Just bring your emailed order confirmation with you that contains the relevant order number and return in person at any store * note: without the order confirmation, the store may not be able to complete your return

You have 14 days from delivery to return your items.

A small £2 return fee per order is deducted from your refund to cover return postage.

Refunds are processed within 7 working days of receiving your return.

If your item is faulty, please contact our customer service team before arranging a return so they can advise how to proceed and provide support.

Earrings & face coverings are non-returnable for hygiene reasons.

Want a different size or colour? Simply place a new order — we don’t offer direct exchanges.

Still need help?

Visit our Contact Us page.