Sosandar Delivery and Returns Information

We’re Here for You

At Sosandar, we want shopping with us to be easy and stress-free. Whether you’re waiting for your order, curious about delivery times, or thinking about a return — we’ve got you covered. If you don’t find the answer you need below, our friendly Customer Service Team is always ready to help.

Love,
Team Sosandar xx

UK Deliver Options

We deliver 7 days a week, so your style is never far away. Here’s how you can get your order:

Delivery Method	Cost
Next Day Delivery	£5.95 Next working day (Mon–Fri, excluding bank holidays) Order before 8pm (Mon–Fri) for next-day arrival Available to UK mainland postcodes only (*view exceptions here*)
Express Delivery (1–2 working days)	£4.95 Fast, reliable Royal Mail service Order before 4pm (Mon–Fri) for same-day dispatch
Standard Delivery	£3.95 | FREE over £85 3–5 working days via Royal Mail or Evri Available to UK mainland postcodes only
Click & Collect	FREE to our Sosandar Stores Collect from any store within 3–5 working days You’ll receive a “Ready to Collect” email before heading in
12-Month Unlimited Delivery Pass	£7.95 One payment covers ALL your deliveries for a year No minimum order spend Purchase it here

 

*Note: Some locations (Northern Ireland, Highlands, Islands) may take a little longer — usually an extra 1–2 working days.

 

*Deliveries may take 1-2 days longer to arrive to certain areas including; Northern Ireland (BT), Isle of Man (IM), Channel Islands (GY, JE), and the Scottish Highlands & Scottish Islands. Click here for a full list of postcode restrictions and please note, all delivery estimations are for working days only and exclude bank holidays.

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UK Returns Made Simple

We know that Sosandar is the ideal place to buy that ‘just right’ Christmas gift. We can give you the confidence to order items from us in case they need to be returned with our extended return guarantee. Rather than the usual 14-day return period, orders placed from Monday, November 3rd 2025 up to December 23rd can be returned up to January 10th 2026. Orders placed after December 23rd will be subject to our standard returns policy of 14 days . :

• You have 14 days from delivery to return your items.
• A small £2 return fee per order is deducted from your refund to cover return postage.
• Refunds are processed within 7 working days of receiving your return.
• Earrings & face coverings are non-returnable for hygiene reasons.
• Want a different size or colour? Simply place a new order — we don’t offer direct exchanges.

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Your Return Options
Evri Parcelshop Return to your nearest Evri drop off location with over 14,000 to chose from Use a QR code at the drop-off point
Royal Mail – Label to Go Return at your local Post Office No printer needed — just show your QR code
Royal Mail Tracked 48 Download & print your own label, then drop at the Post Office
In-Store Returns Bring your order number and return in person at any store

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How to Return

1. Prepare your items – keep tags on and package securely
2. Find your order number – in your confirmation email
3. Visit our Returns Portal – enter your order number & postcode
4. Select your items – choose what you’re returning and why
5. Pick your return method – Evri or Royal Mail
6. Get your QR code or label – download, print, or use a QR code (depending on your chosen method)
7. Take to your chosen location and keep your receipt as proof of return.

Click here to access our Returns Portal

How to Return if You Have an Account

1. Log in to your account/order history
2. Select the order with the item you want to return
3. Follow the link to the returns portal
4. Select your items – choose what you’re returning and why
5. Pick your return method – Evri or Royal Mail
6. Get your QR code or label – download, print, or use a QR code
7. Take to your chosen location and keep your receipt as proof of return

Click here to access our Returns Portal

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Still need help?

Visit our Contact Us page.