Delivery & Returns
HELLO! WE'RE STILL OPEN 24/7 & DELIVERING AS USUAL
FREE UK DELIVERY ON ORDERS OVER £75
COVID 19
We know that our customers, like us, care deeply about making sure they shop responsibly, so we wanted to let you what’s happening behind the scenes here at Sosandar.
Our warehousing and distribution provider are making sure they are going above and beyond to protect the health and safety of all employees. Extensive hygiene/cleaning procedures and all the correct social distancing protocols are in place across our site, in line with Government guidance.
Our head office team is also continuing to do an incredible job from their homes, and we are so thankful that they, our partners and you continue to support us through these very difficult times.
We are continuing to monitor the situation as it evolves and promise to keep you updated every step of the way from here.
Stay safe,
Team Sosandar xx
UK DELIVERIES
| Delivery Method | Cost |
|---|---|
|
Standard UK Delivery - 3-5 Working Days
|
£3.50 (Free when you spend over £75)
|
|
Express UK Delivery - 1-2 Working Days
|
£4.50
|
|
12 Month Unlimited Delivery Pass
|
£9.95
|
*Deliveries may take 1-2 days longer to arrive to certain areas including; Northern Ireland (BT), Isle of Man (IM), Channel Islands (GY, JE), and the Scottish Highlands & Scottish Islands
EUROPEAN DELIVERIES
| Delivery Method | Time In Transit | Cost |
|---|---|---|
|
Standard European Delivery |
Please allow 3-5 working days for delivery. |
£11.90 |
INTERNATIONAL DELIVERIES
| Country | Time In Transit | Cost |
|---|---|---|
|
US and Rest of the World |
Please allow 5-7 working days for delivery. |
£14.95 |
Returns
FREE UK RETURNS SERVICE
Extended Returns Policy – COVID-19:
The last thing we want you to be worrying about during these uncertain times is how you will return your Sosandar order! So to help we’ve extended our returns policy.
For any orders placed on or after 1st June, you will have 30 days from receipt of your order to return for a refund.
For orders placed between 23rd March - 31st May, you will have until 30th June to return your order for a refund.
We will of course make additional exceptions on a case-by-case basis where necessary.
In the interest of hygiene, earrings are non-returnable.
FREE UK ROYAL MAIL RETURNS
Peel off and use the Royal Mail returns label received with your order and attach to your parcel .
1. Complete the Postal Returns Note and enclose with your item/s inside your parcel.
2. Make sure you obtain a 'proof of postage' certificate which you should retain until you've received your refund.
3. Once we've received your parcel it can take up to 10 working days to process your refund.
4. If you've lost your returns label, click here to download a new one to print at home.
FREE COLLECT PLUS RETURNS
Visit www.collectplus.co.uk/sosandar to find your nearest CollectPlus store.
1. Attach the CollectPlus label you received with your order to your parcel ensuring the original delivery labels are covered.
2. Take your parcel to any CollectPlus store, where you will be given a receipt and tracking code to retain until we email confirmation your refund has been processed.
3. Once we've received your parcel it can take up to 10 working days to process your refund.
EUROPEAN & INTERNATIONAL RETURNS
Ensure your item/s are securely wrapped and insert your completed Postal Returns Note.
1. Post the parcel at your local Post Office and make sure you obtain a 'Proof of Postage' certificate which you should retain until you've received your refund.
2. Send you returned items to:
Sosandar
Clipper Logistics plc
Selby Rail Terminal
Barlby Road
Selby
Yorkshire
YO8 5BL
Please allow up to 30 working days for refunds to reach the UK and be processed.
In the interest of hygiene, earrings are non-returnable.
