Delivery & Returns

Hello, we're here and ready to deliver your order 24/7

Want to know where we deliver to or what our returns policy is? You should find all you need to know about our delivery, returns, refund and exchange policies here. If not, you can always get in touch with us and one of our Customer Service Team will be happy to help. 

Team Sosandar xx

 

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UK DELIVERIES

Free UK deliveries on orders over £95

Delivery Method	Cost
Standard UK Delivery - 3-5 Working Days Evri & Royal Mail	£4.99 (Free when you spend over £95) Delivery within 3-5 working days Available to UK mainland postcodes only
Next Day Delivery - Monday - Friday (Working Days) Royal Mail	£9.99 Delivery guaranteed before 4pm the next day (excluding orders placed Saturday + Sunday and bank holidays) Available to UK mainland postcodes only Orders placed after 4pm Monday - Thursday will be dispatched the following day Orders placed after 4pm on Friday and over the weekend will be dispatched the following week
Express UK Delivery - 1-2 Working Days Evri & Royal Mail	£5.99 Delivery within 1-2 working days Available to UK mainland postcodes only Orders placed after 4pm Monday - Thursday will be dispatched the following day Orders placed after 4pm on Friday and over the weekend will be dispatched the following week
12 Month Unlimited Delivery Pass Evri & Royal Mail	£7.95 Unlimited standard UK delivery Free delivery on all orders with no minimum order value 12 months delivery Purchase it here

 

*Please note, we don't currently offer a Click & Collect service

*Deliveries may take 1-2 days longer to arrive to certain areas including; Northern Ireland (BT), Isle of Man (IM), Channel Islands (GY, JE), and the Scottish Highlands & Scottish Islands 

* All delivery estimations are for working days only and exclude bank holidays.

International Update

We are sorry, we are not currently taking international orders. This service is on hold until further notice.

 

FREE UK PAPERLESS RETURNS SERVICE

We understand that sometimes you need to return an item. Don’t worry. We offer a range of FREE returns options.

 

Frequently Asked Questions

 

How long do I have to return an item?

What options do I have to return an item?

How do I find my order number?

Can I get an exchange?

How long will it take for me to get a refund?

What do I need to do to return an item?

• I checked out as a guest and do not have an account, but want to return an item

• I have a Sosandar account and want to return an item

 

How long do I have to return an item?

You have 14 days to return items from your order from the point of delivery.

 

What options do I have to return an item?

We offer 3 options to return your item. All services are FREE.

Return Options
Royal Mail Tracked 48 Hour - Label to Go Return to your nearest Post Office No printer needed
Royal Mail Tracked 48 Hour Return to your nearest Post Office Print your own label
Collect Plus Print In Store Return to your nearest Collect Plus location No printer needed

How do I find my order number?

Your order number can be found by logging in to your Sosandar account. If you don't have an account and checked out as a guest, don't worry. Register now using the same e-mail address you used when you placed your order, and you will be able to see your order number.

It will also appear in your confirmation email. The subject line will be “Sosandar – It’s in the bag - #(your order number)”.

 

Can I get an exchange?

We don’t do exchanges. If you want a different size or colour, please send the original back and re-order.

 

How long will it take for me to get a refund?

Your refund will be processed within 7 working days after receiving the items back.

 

What do I need to do to return an item?

If you have a Sosandar account, click here for your returns process.

If you don't want to create an account, click here for your guest returns process.

 

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GUEST RETURNS

 

Step 1: Prepare your return

Returned items should have their tags on and make sure to package the items you wish to return securely. In the interest of hygiene, earrings & face coverings are non-returnable.

 

Step 2: Find your order number

Your order number can be found by logging in to your Sosandar account. If you don't have an account and checked out as a guest, don't worry. Register now using the same e-mail address you used when you placed your order and you will be able to see your order.

It will also appear in your confirmation email. The subject line will be “Sosandar – It’s in the bag - #(your order number)”.

 

Step 3: Go to our Returns portal

Go to our Returns portal, enter your order number and postcode, and follow the instructions.

 

Step 4: Confirm the item you wish to return

Select the item to return and the reason for returning your item.

 

Step 5: Chose your return method and create your return label

We offer 3 options to return your item. All services are FREE.

 

Return Options
Royal Mail Tracked 48 Hour - Label to Go Return to your nearest Post Office No printer needed
Royal Mail Tracked 48 Hour Return to your nearest Post Office Print your own label
Collect Plus Print In Store Return to your nearest Collect Plus location No printer needed

You can search using your postcode to show your nearest drop-off point. Select your most convenient drop-off point and select PROCEED to generate your label.

 

Step 6: Get your return label

If you chose Royal Mail Tracked 48 Label to Go or Collect Plus options, you don’t need to print anything. Your returns label can be downloaded and will be e-mailed to you. You can also add your mobile number to get updates on your return. Please show this on your phone at the Post Office or Collect Plus Location, who will then print your returns label.

If you chose Royal Mail Tracked 24, you must download and print your return label and attach it to your package before taking your return to the Post Office.

Please be aware, returns labels are unique and should only be used once and for the item you are returning. Repeat use will result in a delay in processing your return and refunds.

 

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ACCOUNT HOLDER RETURNS

 

Step 1: Prepare your return

Returned items should have their tags on and make sure to package the items you wish to return securely. In the interest of hygiene, earrings & face coverings are non-returnable.

 

Step 2: Log in to your Sosandar account

Log in to your Sosandar account using the e-mail address and password you used when placing your order.

 

Step 3: Find the order you wish to return

View your orders by scrolling down to ‘Recent Orders’ and selecting 'VIEW ALL'.

Click ‘RETURN’ on the relevant order with the item you wish to return. You will then be taken to our Returns Portal which will show the order number and your postcode for you to confirm.

 

Step 4: Confirm the Item you wish to return

Select the item to return and the reason for returning your item.

 

Step 5: Chose your return method and create your return label

We offer 3 options to return your item. All services are FREE.

Return Options
Royal Mail Tracked 48 Hour - Label to Go Return to your nearest Post Office No printer needed
Royal Mail Tracked 48 Hour Return to your nearest Post Office Print your own label
Collect Plus Print In Store Return to your nearest Collect Plus location No printer needed

You can search using your postcode to show your nearest drop-off point. Select your most convenient drop-off point and select PROCEED to generate your label.

 

Step 6: Get your return label

If you chose Royal Mail Tracked 48 Label to Go or Collect Plus options, you don’t need to print anything. Your returns label can be downloaded and will be e-mailed to you. You can also add your mobile number to get updates on your return. Please show this on your phone at the Post Office or Collect Plus Location, who will then print your returns label.

If you chose Royal Mail Tracked 24, you must download and print your return label and attach it to your package before taking your return to the Post Office.

Please be aware, returns labels are unique and should only be used once and for the item you are returning. Repeat use will result in a delay in processing your return and refunds.