We use cookies to make your experience better. For more information, see our Privacy Policy page. If you're happy with this, please click the Accept button.
Delivery & Returns
Hello, we're here and ready to deliver your order 24/7
Want to know where we delivery to or what our returns policy is? You should find all you need to know about our delivery, returns, refund and exchange policies here. If not, you can always get in touch with us and one of our Customer Service Team will be happy to help.
Team Sosandar xx
UK DELIVERIES
FREE UK DELIVERY ON ORDERS OVER £75
Delivery Method | Cost |
---|---|
Standard UK Delivery - 3-5 Working Days
|
£3.50 (Free when you spend over £75)
|
Next Day Delivery - Monday - Friday (Working Days) |
£6.95
|
Express UK Delivery - 1-2 Working Days
|
£4.95
|
12 Month Unlimited Delivery Pass
|
£7.95
|
*Deliveries may take 1-2 days longer to arrive to certain areas including; Northern Ireland (BT), Isle of Man (IM), Channel Islands (GY, JE), and the Scottish Highlands & Scottish Islands * All delivery estimations are for working days only and exclude bank holidays.
International Update
We are sorry, we are not currently taking international orders. This service is on hold until further notice.
Returns
FREE UK RETURNS SERVICE
If you change your mind about anything you buy online simply return the item/s unused within 14 days of receipt for a full refund. For further details please see your delivery note. This is in addition to your rights under the Distance Selling Regulations.
In the interest of hygiene, earrings & face coverings are non-returnable.
FREE UK ROYAL MAIL RETURNS
Peel off and use the Royal Mail returns label received with your order and attach to your parcel .
1. Complete the Postal Returns Note and enclose with your item/s inside your parcel.
2. Make sure you obtain a 'proof of postage' certificate which you should retain until you've received your refund.
3. Once we've received your parcel it can take up to 10 working days to process your refund.
4. If you've lost your returns label, click here to download a new one to print at home.
FREE COLLECT PLUS RETURNS
Visit www.collectplus.yodel.co.uk/sosandar to find your nearest CollectPlus store.
1. Attach the CollectPlus label you received with your order to your parcel ensuring the original delivery labels are covered.
2. Take your parcel to any CollectPlus store, where you will be given a receipt and tracking code to retain until we email confirmation your refund has been processed.
3. Once we've received your parcel it can take up to 10 working days to process your refund.