International Delivery & Returns

Hello, we're here and ready to deliver your order 24/7

We have partnered with Global-E, a third party service acting as your seller-on-record, so you can buy and ship your products to over 100 destinations worldwide.

When you buy the products from Global-E, you will see that your payment method (via Mastercard, Visa, Amex, PayPal etc) is charged by Global-E and the purchase is subject to Global-E's terms and conditions and privacy policy (which will be clearly presented in checkout before you place the order).

With to our partnership with Global-E, we are able to provide all of our shoppers with attractive shipping prices that are calculated during checkout.

 


INTERNATIONAL DELIVERIES

Location Cost of Delivery / Shipping

Republic of Ireland

Click and Collect through DPD Collection Point: €6 (5 to 8 days)

Standard Delivery: €6 (5 to 8 days)

Express Delivery: €10 (2 days)

European € Zone

Belgium, France, Germany, Greece, Italy, Netherlands, Spain, Rest of Europe

Standard Delivery: €6 (6 to 8 days)

Express Delivery: €10 (2 to 3 days)

Czech Republic

Standard Delivery: 220 Kc (6 to 7 days)

Express Delivery: 436 Kc (2 to 3 days)

Denmark

Standard Delivery: Kr. 70 (5 to 7 days)

Express Delivery: Kr. 137 (2 to 3 days)

Norway

Standard Delivery: Kr 110 (7 to 8 days)

Express Delivery: Kr 215 (2 to 3 days)

Poland

Standard Delivery: 40 zł (6 to 8 days)

Express Delivery: 83 zł (2 days)

Sweden

Standard Delivery: 110 kr (6 to 8 days)

Express Delivery: 208 kr (2 to 3 days)

Switzerland

Standard Delivery: fr. 9 (6 to 7 days)

Express Delivery: fr. 18 (2 days)

Canada

Standard Delivery: $5 CAD (6 to 15 days)

Express Delivery: $15 CAD (2 to 3 days)

United States

Standard Delivery: $4 USD (6 to 12 days). Free on orders over $300

Express Delivery: $10 USD (2 to 3 days)

Brazil

Standard Delivery: Not available 

Express Delivery: R$80,00 (4 to 5 days)

Mexico

Standard Delivery: Not available 

Express Delivery: $ 250 MXN (4 days)

Isreal

Standard Delivery: ₪ 15 (9 to 12 days)

Express Delivery: ₪ 50 (2 to 3 days)

Qatar

Standard Delivery: Not available 

Express Delivery: 45 ر.ق (4 days)

Saudi Arabia

Standard Delivery: 25 ﷼ (8 to 11 days)

Express Delivery: 60 ﷼ (3 days)

UAE

Standard Delivery: 25 د.إ (6 to 9 days)‎

Express Delivery: 55 د.إ (3 days)‎

Hong Kong

Standard Delivery: HK$ 30 (8 to 9 days)

Express Delivery: HK$ 80 (3 days)

Japan

Standard Delivery: Not available

Express Delivery: ¥ 1750 (4 to 5 days)

Singapore

Standard Delivery: $5 SGD (8 to 9 days)

Express Delivery: $15 SGD (3 days)

South Korea

Standard Delivery: ₩ 8,500 (8 to 13 days)

Express Delivery: ₩ 20,000 (4 to 5 days)

Taiwan

Standard Delivery: 元 200 (8 to 12 days)

Express Delivery: 元 500 (4 days)

Australia

Standard Delivery: $10 AUD (6 to 18 days)

Express Delivery: $25 AUD (4 to 5 days)

New Zealand

Standard Delivery: $10 NZD (6 to 16 days)

Express Delivery: $25 NZD (4 to 5 days)

Rest of the World **

Delivery cost is calculated at checkout.

Timing varies by location, please contact us for more information

 
 
* All delivery estimations are for working days only and exclude UK bank holidays.
** Please note, we do not deliver to the following countries: Afghanistan,Belarus, Democratic Republic Congo, Mali, Myanmar, Niger, Russia, Senegal, Somalia, Ukraine
Coming Soon: Guernsey, Isle of Man, Jersey

INTERNATIONAL RETURNS SERVICE

We understand that sometimes you need to return an item. Don’t worry. All of the details you need to return your item is explaned here.

 

Frequently Asked Questions

How long do I have to return an item?

How much will it cost to return an item?

What do I need to do to return an item?

How do I find my order number?

Can I get an exchange?

How long will it take for me to get a refund?

 

How long do I have to return an item?

You have 28 days to return items from your order from the point of delivery.

 

How much will it cost to return an item?

The cost of your return depends on where you are located.

Location Cost of Returns (and time taken by courier)

Republic of Ireland

€10 (1 to 5 days)

European € Zone

Belgium, France, Germany, Greece, Italy, Netherlands, Republic of Ireland, Spain, Rest of Europe

€20 (1 to 5 days)

Czech Republic

400 Kc (1 to 5 days)

Denmark

Kr. 100 (1 to 5 days)

Norway

Kr 200 (3 to 6 days)

Poland

100 zł (3 to 5 days)

Sweden

200 kr (3 to 5 days)

Switzerland

fr. 20 (3 to 5 days)

Canada

$30 CAD (5 to 7 days)

United States

$20 USD (5 to 7 days)

Brazil

R$100,00 (7 to 8 days)

Mexico

$ 300 MXN (5 to 6 days)

Isreal

₪ 100 (5 to 6 days)

Qatar

100 ر.ق (5 to 6 days)

Saudi Arabia

100 ﷼ (5 to 6 days)

UAE

100 د.إ ‎(5 to 6 days)

Hong Kong

HK$ 100 (4 to 5 days)

Japan

¥ 3000 (3 to 5 days)

Singapore

$30 SGD (3 to 6 days)

South Korea

₩ 20,000 (5 to 6 days)

Taiwan

元 600 (3 to 6 days)

Australia

$30 AUD (5 to 6 days)

New Zealand

$30 NZD (5 to 6 days)

Rest of the World

$20 USD

Timing depends on the country you are returning your order from. Please contact us for further details.

 

What do I need to do to return an item?

Simply visit our Sosandar International Returns Portal. You'll need to enter your email address and order number and then follow the steps.

 

How do I find my order number?

Your order number will be shown on your order confirmation e-mail. The subject line will be "Order confirmed - Sosandar by Global-e - order number GEXXXXXXXXXX".

 

Can I get an exchange?

We don’t do exchanges. If you want a different size or colour, please send the original back and re-order.

 

How long will it take for me to get a refund?

Your refund will be processed within 7 working days after receiving the items back. Please note, this is in addition to the time taken by the courier to return the item to us (see table above).

 

 

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