Careers - Head of Operations

Head of Operations

We are Sosandar. Based in Wilmslow, Cheshire, we’re one of the UK’s fastest growing online fashion brands for chic and stylish women; worn by celebs and influencers galore. We have recently saw our record quarter of £14.3m revenue, a 23% leap year on year. We're also planning on opening our first bricks and mortar stores this year so it's a really exciting time to join us!

We have an amazing opportunity for someone equally as amazing to join our growing team as Head of Operations.

We are seeking a highly skilled and experienced Head of Operations to join our team and drive the operational efficiency and effectiveness of our business. Reporting to the CFO, you will play a crucial role in overseeing various operational functions, ensuring seamless processes from overseeing the 3PL to import/export of goods both nationally and internationally.


Key Responsibilities:

Strategic Planning: Collaborate with the senior leadership team to develop and execute operational strategies aligned with the company's overall goals and objectives.

Supply Chain Management: Oversee the end-to-end supply chain, including import/export, 3PL management, freight forwarders, carriers and logistics, to optimise efficiency and minimise costs.

Third Party Relationships: Build and maintain strong relationships with 3rd party suppliers to ensure a high quality of operation.

Quality Control: Implement and manage robust quality control processes to maintain the highest standards across all stages of production.

Process Improvement: Continuously identify opportunities for process improvements and efficiency gains, implementing best practices and innovative solutions.

Compliance and Risk Management: Ensure compliance with relevant regulations and standards, while also mitigating operational risks to protect the business.

Cross-Functional Collaboration: Collaborate closely with other departments, such as Customer Service, eCommerce, Merchandising and Finance, to drive cross-functional alignment and achieve business objectives.


Experience required:

  • Proven experience in a senior operations management role, preferably within the fashion or clothing industry, with a track record of success in driving operational excellence and achieving business targets.
  • Strong knowledge of supply chain principles, production planning and logistics operations.
  • Demonstrated project management skills, able to move multi discipline operational projects forward.
  • Excellent analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
  • Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
  • Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
  • Passion for sustainability and ethical practices within the fashion industry.


Additional Information:

This is a full-time position based in Wilmslow. Some travel to our 3PL based in Selby will be required.

As an equal opportunities’ employer, we celebrate our differences and know that as a team we thrive in a diverse and inclusive environment. Sosandar, therefore, very much welcomes applications from all individuals.

Think you tick all the boxes? Great, we want to hear from you! Please send us your CV and a covering letter to [email protected] telling us why Sosandar and you are the perfect fit.


What's in it for you?

  • Informal hybrid working policy dependent on role
  • 25 days paid holiday pro-rata, plus bank holidays, plus your birthday off!
  • Holiday buy scheme
  • 40% employee discount
  • 4% employer pension via salary sacrifice
  • Employee Assistance Programme (private GP consultations, prescriptions, physiotherapy, counselling, shopping discounts) for you, your partner and kids
  • Life Assurance 4x your salary
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