International Returns

INTERNATIONAL RETURNS SERVICE

We understand that sometimes you need to return an item. Don’t worry. All of the details you need to return your item is explaned here.

 

Frequently Asked Questions

How long do I have to return an item?

How much will it cost to return an item?

What do I need to do to return an item?

How do I find my order number?

Can I get an exchange?

How long will it take for me to get a refund?

 

How long do I have to return an item?

You have 28 days to return items from your order from the point of delivery.

 

How much will it cost to return an item?

The cost of your return depends on where you are located.

 

Location Cost of Returns

Republic of Ireland

€10 (1 to 5 days)

European € Zone

Belgium, France, Germany, Greece, Italy, Netherlands, Republic of Ireland, Spain, Rest of Europe

€20 (1 to 5 days)

Czech Republic

400 Kc (1 to 5 days)

Denmark

Kr. 100 (1 to 5 days)

Norway

Kr 200 (3 to 6 days)

Poland

100 zł (3 to 5 days)

Sweden

200 kr (3 to 5 days)

Switzerland

fr. 20 (3 to 5 days)

Canada

$30 CAD (5 to 7 days)

United States

$20 USD (5 to 7 days)

Brazil

R$100,00 (7 to 8 days)

Mexico

$ 300 MXN (5 to 6 days)

Isreal

₪ 100 (5 to 6 days)

Qatar

100 ر.ق (5 to 6 days)

Saudi Arabia

100 ﷼ (5 to 6 days)

UAE

100 د.إ ‎(5 to 6 days)

Hong Kong

HK$ 100 (4 to 5 days)

Japan

¥ 3000 (3 to 5 days)

Singapore

$30 SGD (3 to 6 days)

South Korea

₩ 20,000 (5 to 6 days)

Taiwan

元 600 (3 to 6 days)

Australia

$30 AUD (5 to 6 days)

New Zealand

$30 NZD (5 to 6 days)

Rest of the World

$20 USD

Timing depends on the country you are returning your order from. Please contact us for further details.

 

What do I need to do to return an item?

Simply visit our Sosandar International Returns Portal. You'll need to enter your email address and order number and then follow the steps.

 

How do I find my order number?

Your order number will be shown on your order confirmation e-mail. The subject line will be "Order confirmed - Sosandar by Global-e - order number GEXXXXXXXXXX"/p>

 

Can I get an exchange?

We don’t do exchanges. If you want a different size or colour, please send the original back and re-order.

 

How long will it take for me to get a refund?

Your refund will be processed within 7 working days after receiving the items back.

 

 

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