Returns

UK Returns Made Simple

At Sosandar, we understand that sometimes you need to return an item. Don’t worry. We offer a range of return options. All the information you need to return your item(s) is shown below. Our standard returns policy is 14 days. Occasionally, you may find that your item is not perfect. Please get in touch with the team to see how they can help before starting a return.

• You have 14 days from delivery to return your items.
• A small £2 return fee per order is deducted from your refund to cover return postage.
• Refunds are processed within 7 working days of receiving your return.
• If your item is faulty, please contact our customer service team before arranging a return so they can advise how to proceed and provide support.
• Earrings & face coverings are non-returnable for hygiene reasons.
• Want a different size or colour? Simply place a new order — we don’t offer direct exchanges.

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Your Return Options
Evri Parcelshop Return to your nearest Evri drop off location with over 14,000 to chose from Use a QR code at the drop-off point
Royal Mail – QR code or Print a label Return at your local Post Office Show your QR code and they will provide the label or attach the label you have printed to your parcel
Inpost locker return Create the QR code that you scan at your preferred locker location.
In-Store Returns Bring your order number and return in person at any store

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How to Return

1. Prepare your items – keep tags on and package securely
2. Find your order number – in your confirmation email
3. Visit our Returns Portal – enter your order number & postcode
4. Select your items – choose what you’re returning and why
5. Pick your return method – Evri or Royal Mail
6. Get your QR code or label – download, print, or use a QR code (depending on your chosen method)
7. Take to your chosen location and keep your receipt as proof of return.

Click here to access our Returns Portal

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Still need help?

Visit our Contact Us page.