Returns

Returns

FREE UK RETURNS SERVICE

Extended Returns Policy – COVID-19:

The last thing we want you to be worrying about during these uncertain times is how you will return your Sosandar order! So to help we’ve extended our returns policy.

For any orders placed on or after 1st June, you will have 30 days from receipt of your order to return for a refund.

For orders placed between 23rd March - 31st May, you will have until 30th June to return your order for a refund.

We will of course make additional exceptions on a case-by-case basis where necessary.

 

FREE UK ROYAL MAIL RETURNS

Peel off and use the Royal Mail returns label received with your order and attach to your parcel .

  1. Complete the Postal Returns Note and enclose with your item/s inside your parcel.
  2. Make sure you obtain a 'proof of postage' certificate which you should retain until you've received your refund.
  3. Once we've received your parcel it can take up to 10 working days to process your refund.

If you've lost your returns label, click here to download a new one to print at home.

 

FREE COLLECT PLUS RETURNS

Visit www.collectplus.co.uk/sosandar to find your nearest CollectPlus store.  

  1. Attach the CollectPlus label you received with your order to your parcel ensuring the original delivery labels are covered.
  2. Take your parcel to any CollectPlus store, where you will be given a receipt and tracking code to retain until we email confirmation your refund has been processed.
  3. Once we've received your parcel it can take up to 10 working days to process your refund.

 

 

European and International Returns

EUROPEAN & INTERNATIONAL RETURNS

Ensure your item/s are securely wrapped and insert your completed Postal Returns Note.

  1. Post the parcel at your local Post Office and make sure you obtain a 'Proof of Postage' certificate which you should retain until you've received your refund.
  2. Send you returned items to:

Sosandar
Clipper Logistics plc
Selby Rail Terminal
Barlby Road
Selby
Yorkshire
YO8 5BL

Please allow up to 30 working days for refunds to reach the UK and be processed. 

In the interest of hygiene, earrings are non-returnable.

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