Returns

Returns

Christmas Returns

To help you shop with confidence this season, we’ve extended our returns policy for Christmas 2022. Orders placed from 24 October until 31 December 2022 can be returned up until 17 January 2023. Orders returned after this date are subject our standard Returns Policy, which you can view below. Happy shopping!

 

FREE UK PAPERLESS RETURNS SERVICE

We understand that sometimes thing just don’t fit. Don’t worry returns are completely free, you can return your order using any of the below methods. Please keep in mind that we don’t do exchanges, so if you want a different size or colour, simply send the original back and re-order.

You have 14 days to return items from your order from the point of delivery.

A refund will then be processed 7 working days after receiving the items back.

Please ensure items that are returned still have the tags on when returning and make sure to securely package the items you wish to return.

In the interest of hygiene, earrings & face coverings are non-returnable.

How To Return

If you have an account with us, then follow the easy guide below. If you have never created an account with us and have used our guest checkout in the past, you can see all your orders using the same email address in one place when you create a new account - it's free and so quick to set up! If you'd rather not set up an account, click here to jump to our guide for Guests.

For customers with an account:

1. Repack the item(s) you'd like to return.

2. Log in to My Account

3. View your orders by scrolling down to ‘Recent Orders’ and selecting 'View All' which will show all your orders.

4. Then click ‘RETURN’ on the relevant order. You will be taken to our returns page, the order number and postcode will already be filled in.

5. Select the item to return. You will be asked to select a return reason.

6. You will then choose your return method.

7. You can search your postcode to show your nearest drop-off point. Select Proceed to then generate your label.

8. Depending on what option you choose, a QR code, barcode or printable label will be emailed to you. You can also download the file containing the code or label and enter your mobile number for SMS updates.

 

Your returns QR code or barcode should appear as below, please keep in mind this can only be used once on one parcel. Show this label on your smartphone or tablet when returning your parcel, your label will be printed for you. If you chose to print your own label, print this and affix before returning.

 

For customers without an account

1. Repack the item(s) you'd like to return.

2. Have your order number and shipping postcode or email address to hand.

Where can I find my order number?

Your order number will be shown on your order confirmation email. The subject line will be “Sosandar – It’s in the bag - #(your order number)” and will look like the below. 

 

Can't find your order email? You can create a new, free account by clicking here and all your past orders will show in the ‘My Orders’ section, you can then follow the steps above.

3. Start your return by clicking here which takes you to our returns page, you will need to enter the order number and shipping post code.

4. Once logged in to the return’s portal – please follow the same instructions as above from step 5 onwards.

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