Returns

FREE UK RETURNS SERVICE

If you change your mind about anything you buy online simply return the item/s unused within 14 days of receipt for a full refund. For further details please see your delivery note. This is in addition to your rights under the Distance Selling Regulations.

FREE UK ROYAL MAIL RETURNS

Peel off and use the Royal Mail returns label received with your order and attach to your parcel .

  1. Complete the Postal Returns Note and enclose with your item/s inside your parcel.
  2. Make sure you obtain a 'proof of postage' certificate which you should retain until you've received your refund.
  3. We will email you confirmation your refund has been processed. Refunds can take up to 10 days to process.

FREE COLLECT PLUS RETURNS

Visit www.collectplus.co.uk/sosandar to find your nearest CollectPlus store.  

  1. Attach the CollectPlus label you received with your order to your parcel ensuring the original delivery labels are covered.
  2. Take your parcel to any CollectPlus store, where you will be given a receipt and tracking code to retain until we email confirmation your refund has been processed. Refunds can take up to 10 working days to process.

European and International Returns

EUROPEAN & INTERNATIONAL RETURNS

Ensure your item/s are securely wrapped and insert your completed Postal Returns Note.

  1. Post the parcel at your local Post Office and make sure you obtain a 'Proof of Postage' certificate which you should retain until you've received your refund.
  2. Send you returned items to:

Sosandar
Clipper Logistics plc
Selby Rail Terminal
Barlby Road
Selby
Yorkshire
YO8 5BL

Please allow up to 30 working days for refunds to reach the UK and be processed.